It's pretty easy to reach them. Live chat is usually the fastest, you get a response within a couple of minutes. Email might take a few hours or up to a day depending on how busy they are. Phone support is available in some regions, but live chat is honestly the most convenient. Support is available in multiple languages too. For the exact contact options and hours, you can check https://bizbet.io/en everything is listed there. I've used live chat a couple of times and they were helpful.